At Sankofa Leadership, we believe the most powerful transformations don’t start in systems — they start with people. That’s why we partner with organizations across human services, education, and health to reshape the way care, coaching, and leadership happen — from the inside out. We know systems are complex, but our guiding truth is simple: if we want better outcomes, we have to start with better experiences — for both the people receiving services and the people delivering them. Across the country, we support agencies and organizations not only in learning about person-centered practices but in embedding them into their cultures, systems, and daily workflows to create lasting, meaningful change.
Most systems are built like a pyramid: people at the bottom, systems and policy at the top. A top-down approach works only when the right people are at the “top”.
We’re flipping the model. We believe families and individuals should be the foundation and the focus, not just the recipients of trickle-down decisions.
At Sankofa Leadership, our why is simple but urgent: to shift how human services are delivered — from systems that feel transactional and rigid to experiences that are transformational and human. We believe the most lasting change happens when families are empowered to become the coaches and leaders of their own lives, supported by practitioners who are equipped to lead with empathy, clarity, and care.
Our team is made up of professionals who have worked on the frontlines of service delivery — managing programs, leading teams, and navigating the real-world challenges of this work. We bring both lived and professional experience to everything we do, building practical tools, shaping reflective learning, and standing shoulder to shoulder with those doing the work.
Ultimately, our mission is rooted in disrupting generational poverty. We believe that when we equip both the people receiving services and those delivering them with person-centered tools and mindsets, we unlock the kind of transformation that can ripple across families, communities, and systems.
Sankofa is a word from the Akan language of Ghana. It means “go back and get it” — a call to return to what’s essential, to retrieve what was left behind in order to move forward with wisdom and purpose.
The symbol of Sankofa is often depicted as a bird reaching back to take an egg from its back — a powerful image of remembrance, responsibility, and reclamation. For us, it’s more than a concept. It’s a compass.
At Sankofa Leadership, we see reflection not as a luxury, but as a necessity — especially in systems built on urgency, scarcity, and survival. Our work invites practitioners and leaders to pause, look back, and examine how their mindset, practices, and power are shaping the experiences of those they serve.
We believe this act of returning to values, to community, to dignity, is where real transformation begins.
Sankofa reminds us that we don’t have to choose between evolution and integrity. We can do both. We can lead with courage while staying connected to care. We can serve with urgency while honoring humanity. We can shift systems by centering the people most impacted.
That’s the root of our work. And it’s the legacy we’re committed to shaping.
At Sankofa Leadership, we partner with organizations and public agencies to design, implement, and operate people-centered service delivery systems that strengthen workforce effectiveness, improve outcomes, and drive lasting change.
Our work goes beyond training or facilitation. We provide full-spectrum technical assistance and operational support that helps teams move from vision to execution — at scale.
Train & Equip the Workforce
We deliver structured, practice-based training and coaching for frontline staff, supervisors, and leaders — grounded in real-world service delivery, compliance realities, and adult learning principles.
Design & Deploy Tools for Practice
We develop and implement toolkits, workflows, and frameworks that support daily operations, reinforce quality practice, and allow organizations to track progress and outcomes over time.
Implement & Manage Change
We support organizations in adopting, operationalizing, and sustaining service delivery models — including person-centered, family-centered, and integrated approaches — through hands-on technical assistance and implementation support.
Operate & Coordinate Systems
We serve as a backbone or operating partner, supporting cross-sector coordination, aligned service delivery, and shared accountability across programs, partners, and communities.
We partner with organizations and agencies that are responsible for delivering services, managing systems, and producing outcomes, including:
• Human services agencies transitioning from traditional case management to coaching- and outcomes-driven service delivery
• Supervisors, managers, and directors responsible for workforce performance, retention, and quality practice
• Public agencies and community-based organizations seeking an operating partner to design, implement, or manage programs and systems
• Cross-sector collaboratives working to align services around families, workers, and communities
Whether you are launching a new initiative, strengthening an existing program, or scaling a system across teams or regions, Sankofa Leadership partners with you to hold both the vision and the operations.
Founder and Managing Director
Partnership Manager
Director of Operations & Event Experience